Terms & Conditions

1. Digital Products – On-Demand Courses, Guides & Reports

When purchasing on-demand courses, guides or reports, your payment will be processed immediately upon checkout.

We accept the following payment methods:

• Credit or debit cards (Visa, Mastercard, etc.)
• MobilePay
• EAN (for public institutions and organizations)
• Bank transfer

For payments made by credit/debit card or MobilePay, access to the purchased materials is granted immediately after the payment transaction is successfully completed and confirmed.

For payments via EAN or bank transfer, access will be granted only once the payment has been received and registered in our system. Payment instructions are provided during checkout or upon request.

All digital products are delivered electronically via email. You will receive a download link or online access credentials, depending on the product. Please ensure your email address is correct at the time of purchase.

Right of Withdrawal

Please note that by purchasing and receiving access to a digital product, you acknowledge that the right of withdrawal is waived once the digital content has been delivered, in accordance with applicable consumer protection laws for digital content.

2. Certificate Programmes & Masterclasses – In-Person, Online, or Hybrid Formats

Our certificate programmes and masterclasses are delivered in the following formats:

• In-person (physical attendance)
• Online (virtual sessions via digital platforms)
• Hybrid (a combination of in-person and online sessions)

Reservations

Reservations are non-binding and only serve as a way to guarantee your seat on the programme. Your participation is only confirmed upon formal registration.

Registrations & Refunds

Registrations (sign-ups) are binding and entail the collection of a course fee, which is non-refundable.

If you are prevented from attending, your course participation can be transferred to a colleague at no additional cost. Alternatively, you may request to be moved to a future cohort, subject to availability and agreement.

Instalment payments are not refundable if cancellation occurs after the course has started.

In the unlikely event that the programme is cancelled by us, you will be offered either a full refund or the option to transfer your registration to a future session.

Payment Terms

Payment is processed when the course begins, not at the time of registration. You will receive an invoice in advance with payment instructions and a due date aligned with the course start.

3. Academy Alumni Memberships

The Academy Alumni Membership is an annual subscription, offered exclusively to those who have completed one of our certificate programmes or masterclasses.

Membership Renewal

Membership is automatically renewed every 12 months, unless cancelled.

To cancel, you must notify us in writing at least 30 days before the end of your current membership period. Cancellations received later will apply to the following year.

Payment Terms

The membership fee is billed annually in advance. An invoice will be issued at the start of each membership year.

Membership benefits remain active for the full paid period, regardless of renewal status.

4. Training Materials

Materials from our courses and certificate programmes are made available to you online or are downloadable for use during and after the training period.

5. Alumni Membership Materials

Members of our Sustainable Business Change Manager Alumni Forum have access to all alumni materials for as long as their membership is valid.

6. License & Copyright

Unless otherwise stated, TANIA ELLIS and The Social Business Academy (owned by TANIA ELLIS – The Social Business Company), and/or its licensors (e.g. guest teachers), hold the intellectual property rights to all content provided through the Sustainable Business Change Manager certificate programme and other services.

All intellectual property rights are reserved.

You may not:

• Republish material from The Social Business Academy without permission
• Sell, rent or sub-license materials
• Reproduce, duplicate or copy content without clearly crediting the source
• Redistribute content without express permission